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7 Best Work Order Software for Small Businesses (2025 Guide)

Work order software small businesses
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If you’re a small business currently juggling spreadsheets, paper and clipboards to handle your maintenance operations, transitioning to a digital system might feel overwhelming. But work order software for small businesses is designed to make your life easier. It’s designed as a solution that allows you to create, assign and track maintenance work orders, all in one central location.

When implemented properly, work order software can lead to notable improvements. (And as a small business, you know that every boost to operational efficiency counts.) According to a 2022 McKinsey report, businesses have seen up to a 50 percent reduction in machine downtime, a 30 percent increase in throughput and productivity and 85 percent more accurate forecasting. The numbers speak for themselves, making it clear that work order software is a powerful tool that can transform your small business and boost your bottom line.

Our Top Picks

1
Best Option

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2

For an intuitive design

3

For cybersecurity concerns

What Makes the Best Work Order Software for Small Businesses?

The best work order software (sometimes referred to as computerized maintenance management system or CMMS software) prioritizes simplicity, mobility and core functionality to drive efficiency without unnecessary complexity. Ease of use is paramount; a clean interface ensures quick team adoption with minimal training. Mobile accessibility is essential, allowing field technicians to create, update and close orders from their smartphones, providing real-time status updates. 

Whether you’re running a small business and would like to keep it that way or have plans to scale in the future, the right work order management software will grow with you, ensuring nothing slips through the cracks. Let’s explore some of the best work order software for small businesses looking to transform their work order management system for the better.

Best for Standout Feature Pricing
Array Maximizing workflow options Fields can be customized according to customer needs Free plan available;
paid plans from
$20/month per user
Array Intuitive design Easy navigation that’s helpful for first-time users From $35/month per user
Array Cybersecurity concerns Industry-leading security measures and compliance From $380/month for unlimited users
Array Simple user interface UpKeep IoT Sensors help automate data collection From $20/month per user
Array Managing spare parts Ability to add procedures to work orders and change them with ease Free plan available;
paid plans from
$16/month per user
Array Completing work orders in offline mode Information can be viewed and work can be performed without access to the internet Contact for details
Array Easy data extraction Integrates well with other systems and data sources Free plan available; paid plans from $45/month per user

Top 7 Work Order Management Software for Small Businesses

We compiled an overview of what you need to know about each work order software and what makes them great for small businesses to help you choose the right fit for your operations.

Trust Icon Why Trust Coast?

At Coast, we take our software reviews seriously. Our review methodology evaluates software across seven critical categories that help differentiate the solutions from one another. Each category receives a score from one to five, with five being the highest, and a maximum possible score of 35 points.

1 Trust Icon
34
out of 35
Ease of Use
5
Mobile Experience
5
Core Features & Functionality
4
Adaptability & Customization
5
Customer Support
5
Pricing
5
Current Reviews
5

Why It’s a Top CMMS for Small Businesses

Coast work orderCoast is one of the most versatile and user-friendly work order management tools on the market. The software solution is made for the modern workplace, letting you manage work orders from your desk or on the go via the handy work order app, improving efficiency and minimizing delays. Through its use of QR barcodes, Coast makes it easy for anyone to create a work request using a request form. The request is then sent to the maintenance team who approves the request and moves onto work order creation. This workflow is just one example of how Coast simplifies the work order process, enabling team members to quickly create, assign and track work order status. 

Coast also stands out for its extensive customization options, which allow small businesses to tailor workflows to their specific operational needs. Communication between teams is streamlined within the platform, which offers the ability to send messages and upload photos and checklists directly in work orders, keeping everyone on the same page. Whether it’s adjusting work orders, scheduling preventive maintenance or streamlining asset and parts inventory management, Coast gives small businesses the flexibility to set up their equipment maintenance program in a way that works best for them. 

Pros & Cons

Pros

  • QR codes make it easy for anyone to quickly create a service request
  • Recurring preventive maintenance scheduling (daily, weekly and monthly)
  • Digitally tracking work order information makes it easy to access maintenance histories that offer data-driven insight on how to improve response times and reduce bottlenecks
  • The customer success team is with you every step of the way, helping you implement the software with ease

Cons

  • Some native integrations are limited
  • Reporting features are only available on paid plans

Current Review

Dependable Service Program for an Exclusive Retail Operation

We’re able to efficiently manage our day-to-day maintenance across both our tailoring studio and our stores. The system was cloud deployed and fully implemented within just three weeks, allowing us to get up and running quickly. Our tailors can use their mobile phones to communicate about production, which enables them to report faults right at the point of need. There are about eight of us in the company who use the system regularly, primarily to document maintenance on our sewing equipment and in the store. The ability to manage work orders has been extremely helpful for scheduling maintenance on our industrial sewing machines and laser cutters.
Izzabella C., COO, Small Business

Pricing

Free - $0 / user / month

  • Unlimited Work Orders
  • 5 Repeating Work Orders
  • Real-Time Messaging
  • 7-Day History
  • File Uploads Up to 3 MB

Starter - $20 / user / month

  • Unlimited History
  • Unlimited Repeating Work Orders With Procedures
  • Unlimited Request Users
  • No Limits on File Uploads
  • Workspace Permissions
  • Time & Cost Tracking
  • 5 Workflow Automations

Pro - $49 / user / month

  • Full Workflow Customization
  • Reporting Analytics
  • Unlimited Customizable External Work Request Forms
  • Unlimited Custom Dashboards
  • Automated Downtime Tracking
  • 30 Workflow Automations
  • Implementation, Setup & Training
2 Trust Icon
28
out of 35
Ease of Use
5
Mobile Experience
4
Core Features & Functionality
4
Adaptability & Customization
3
Customer Support
4
Pricing
4
Current Reviews
4

Why It’s a Top CMMS for Small Businesses

Click Maint is a simple yet effective work order management solution. While it may not offer as many features as more robust CMMS options, its straightforward design ensures that users can get up to speed quickly, making it a great choice for first-time users or small businesses new to work order tracking with maintenance management software. If you’re looking for a straightforward software to manage your maintenance needs without being overwhelmed by complex systems, Click Maint certainly fits the bill.

Click Maint shines with its simple onboarding process that helps you and your team get up and running quickly. Its automated preventive maintenance scheduling makes sure tasks are completed on time. All in all, this tool is a good option for small teams looking to stay organized without requiring extensive training or resources.

Pros & Cons

Pros

  • The intuitive design makes navigation easy, even for those unfamiliar with CMMS tools
  • Helpful training videos provide guidance on how to maximize the platform’s features, lessening the learning curve

Cons

  • Lacks offline/online synchronization, meaning users cannot access or update data without an internet connection
  • The mobile app has fewer features than the web version, limiting its functionality for on-the-go tasks
  • Reporting features are minimal, which may be a drawback for businesses needing detailed insights

Current Review

The Best CMMS Software

We love every module, function and the quick response of the page.
Renato G., IT Manager, Small Business
3 Trust Icon
28
out of 35
Ease of Use
5
Mobile Experience
4
Core Features & Functionality
4
Adaptability & Customization
3
Customer Support
4
Pricing
4
Current Reviews
4

Why It’s a Top CMMS for Small Businesses

eWorkOrderseWorkOrders boasts a perfect security rating from Security Scorecard, making it a solid choice for small businesses prioritizing cybersecurity. If you handle sensitive information and want to ensure your data remains protected, integrating it with a secure VPN for business can further safeguard communications and prevent unauthorized access, making this tool even more reliable for modern operations.

In addition to its strong security credentials, eWorkOrders offers an intuitive system that helps teams easily manage maintenance requests and assets. Features like asset and work order mapping by location helps to quickly find and organize tasks across multiple sites, helping save time. The software also offers work order time tracking, so you can stay on top of task completion. Plus, its API integration makes it easy to connect with other software, enhancing operations for businesses already using existing systems.

Pros & Cons

Pros

  • Simple and easy to use, making it accessible for teams with varying levels of technical expertise
  • Customer support is highly rated, providing timely and helpful assistance when needed

Cons

  • Reporting features can be challenging to navigate, making it difficult for some users to generate custom reports
  • Does not offer a mass-editing feature for work orders, which can slow down larger-scale updates
  • Unlimited-user pricing can be a disadvantage for smaller maintenance teams

Current Review

eWorkOrders CMMS Is Invaluable to Our Building's Operation

We reviewed several CMMS software programs before choosing eWorkOrders. We found the software easy to use and understand, and the eWorkOrders staff got us up and running quickly. Their training has been extremely comprehensive and helpful. We also like the bilingual capacity of the software.
Jeffrey T., Owner, Small Business

Pricing

Starter - $380 / month / unlimited users

  • Work Orders
  • Asset Management
  • Preventive Maintenance
  • Employee Management
  • Customer Service Requests
  • Reporting & Dashboards

Advanced - $480 / month / unlimited users

  • Smartphone Access
  • Tablet Access
  • QR Code Scanning
  • Barcode Scanning

Enterprise - custom pricing

  • Dedicated Account Manager
  • Systems Integration
  • User Roles
  • Multi-Site Tools
  • Inventory Control
4 Trust Icon
26
out of 35
Ease of Use
4
Mobile Experience
5
Core Features & Functionality
4
Adaptability & Customization
2
Customer Support
4
Pricing
3
Current Reviews
4

Why It’s a Top CMMS for Small Businesses

UpKeep work orderUpKeep is a widely used work order management tool, renowned for its clean and user-friendly interface. Its mobile app, with a sleek white design, provides an intuitive user experience, making it ideal for teams on the go. Plus, it’s easy to navigate, with minimal training needed.

Its notable work order software features include robust asset management and streamlined maintenance task scheduling, so your team can stay organized and on top of their work orders. Its mobile accessibility also lets you update and manage tasks anytime, anywhere.

Pros & Cons

Pros

  • Asset management
  • Easy-to-navigate interface
  • Mobile accessibility makes it convenient for field service workers

Cons

  • Some users report experiencing technical issues
  • Limited customization options

Current Review

Game-Changer for Managing Church & School Facilities

UpKeep has been an absolute game-changer for our operations at Mary Immaculate Church & School. Managing two large commercial buildings and multiple residential properties used to feel like juggling blindfolded — but UpKeep brought order, visibility and peace of mind. The work order system is intuitive and easy for our staff to use, and the mobile app allows our maintenance team to respond quickly, even across multiple buildings. Preventive maintenance scheduling has helped us stay ahead of costly issues, and we’ve been able to track vendors, parts and recurring tasks with much more clarity. The ability to pull historical data and see asset trends has made our budgeting more strategic and less reactive.
Chase S., Director of Advancement & Mission, Small Business

Pricing

Lite - $20 / user / month

  • Unlimited Work Orders
  • Custom Tasks
  • Unlimited Request User Licenses
  • Asset Management
  • 24/7 Phone, Email, Chat Support

Starter - $45 / user / month

  • Preventive Maintenance Optimization
  • Custom Checklists
  • Inventory Management / Costing
  • Time & Manpower Tracking
  • 30-Day Analytics & Reporting

Professional - contact for pricing

  • Multiple Inventory Lines
  • Signature Capture
  • Customizable Request Portal
  • Mobile Offline Mode
  • Advanced Analytics & Reporting
5 Trust Icon
29
out of 35
Ease of Use
5
Mobile Experience
4
Core Features & Functionality
4
Adaptability & Customization
3
Customer Support
4
Pricing
5
Current Reviews
4

Why It’s a Top CMMS for Small Businesses

Maintain work ordersMaintainX is a straightforward CMMS that simplifies maintenance management, especially for small businesses that need to handle spare parts across different locations. Its easy-to-use interface helps you keep track of inventory and make sure spare parts are always on hand, reducing downtime and keeping everything running smoothly.

Besides managing spare parts, MaintainX also makes it easy to schedule recurring work orders. You can set up daily, weekly, or monthly tasks, automating routine maintenance and minimizing the risk of human error. 

Pros & Cons

Pros

  • Easy-to-navigate interface requires minimal training
  • Strong tracking capabilities for work orders and assets, providing real-time visibility into maintenance tasks

Cons

  • Lacks an email system to communicate directly with clients or vendors
  • Users have reported inconsistencies with preventive maintenance reporting

Current Review

Affordable Platform That Is Very Easy to Use!

The app for MaintainX on our phones is absolutely the best and super easy to use. Every function you need to communicate with your staff and requesters is so simple and smooth. The app works so well that our janitorial staff uses it as well. Complete package for our school across the board.
Craig M., Facility Manager, Small Business

Pricing

Basic - $0 / user / month

  • Unlimited Work Orders
  • Unlimited Procedures
  • Unlimited Requester Users
  • Real-Time Messaging
  • 2 Work Orders With Attached Procedures

Essential - $16 / user / month

  • Unlimited Work Orders With Attached Images
  • Unlimited Repeating Work Orders
  • 3 Work Orders With Attached Procedures
  • 3-Month Access to Advanced Analytics

Premium - $49 / user / month

  • Unlimited Work Orders With Attached Procedures
  • Unlimited Access to Advanced Analytics
  • Meter-Based Maintenance
  • Parts Inventory Management
  • Purchase Order Management
6 Trust Icon
25
out of 35
Ease of Use
4
Mobile Experience
3
Core Features & Functionality
4
Adaptability & Customization
3
Customer Support
4
Pricing
3
Current Reviews
4

Why It’s a Top CMMS for Small Businesses

Limble preventive maintenanceLimble is a CMMS designed to support maintenance teams, even when internet access is unavailable. Its offline mode lets you complete work orders, track progress and access essential maintenance data, all without an internet connection. This feature makes Limble particularly useful for teams working in remote locations or areas with spotty internet service.

Limble’s automated workflows streamline maintenance management, and its mobile work order request system provides you with regular updates, ensuring that tasks are completed efficiently. The mobile app also offers real-time communication, enabling your team to stay connected and access vital information whenever, wherever. 

Pros & Cons

Pros

  • Real-time communication and access to mobile app information
  • Offline mode provides full access to maintenance data and work orders on the go
  • Supports 33+ languages

Cons

  • Customization options are limited
  • Lots of features are only available on paid plans

Current Review

This Is My First Experience Using a CMMS — and It’s Been Wonderful!

Limble is one of the most intuitive, user-friendly systems I have ever used. The training resources are convenient, thorough and extensive for every level between basics for beginners and advanced custom settings. I was given the responsibility of system implementation and taking on the administrator role for Limble, which is an entirely new project for me, but the support and training resources have made it so easy to learn.
Jamie Y., Document Control and System Implementation Specialist, Small Business
7 Trust Icon
23
out of 35
Ease of Use
2
Mobile Experience
3
Core Features & Functionality
3
Adaptability & Customization
3
Customer Support
4
Pricing
3
Current Reviews
4

Why It’s a Top CMMS for Small Businesses

Fiix work orderFiix is a maintenance management app that prioritizes ease of use, particularly for managing overdue work orders. With push notifications, team members receive real-time alerts on their mobile devices, ensuring critical tasks are handled quickly. Its user-friendly interface makes it another ideal solution for small businesses looking for a straightforward solution.

Fiix’s intuitive features include a powerful search tool that lets you quickly locate assets and spare parts. Field technicians can also upload images directly to work orders and asset records, adding valuable context and improving task documentation. Lastly, the software makes it easy to extract data to help better understand key maintenance metrics that can assist in decision-making. Whether you run a local service business or an eCommerce operation in which you dropship products, efficient asset and maintenance management is essential for smooth operations and customer satisfaction.

Pros & Cons

Pros

  • Push notifications highlighting maintenance work due dates are sent to mobile devices, ensuring everyone stays on top of their work
  • Excels at data extraction, allowing you to easily generate reports and identify maintenance trends

Cons

  • Customization options are somewhat limited
  • Users report occasional inaccuracies in the data and analytics

Current Review

Our Old CMMS System Was Very Lacking in What It Could Do

What I find most helpful is that the requests and the PMs are together, so you can look through them and find the one you are looking for, and the mechanics can change the status to “technician completed.”
Robert B., Maintenance Planner, Small Business

Pricing

Free - limited users

  • 25 Active PMs
  • Unlimited Service Requests
  • Work Orders
  • Downtime Tracking
  • Asset Management

Basic - $45 / user / month

  • Unlimited PMs
  • Reports
  • Resource-Based Scheduling
  • User Certification Tracking
  • Access to Success Team

Professional - $75 / user / month

  • Multi-Site Management
  • Fiix Foresight
  • Purchasing & RFQs
  • Nested PMs
  • Multi-Asset Work Orders

Choosing the Best Small Business Work Order Software

When choosing the right work order software for your business, you want to consider the specific needs of your team alongside the platform’s capabilities. Customization remains an important consideration, as software that adapts to your workflows, communication preferences and operational needs will provide a more seamless experience. This enhances team productivity from the start. 

Coast offers a powerful tool for teams looking to customize their workflows and keep teams organized and connected. To find out if Coast is the right fit for you, sign up for a free account today.

FAQs

1. What is the best work order software for small businesses?

The “best” software is defined by adoption, not features you won’t use. For a small business, the ideal system must be truly mobile-first and easy for technicians to use in the field. It needs simple request submission, a clear view of assigned work, and pricing that scales with your growth. Look for a system, like Coast, that prioritizes user experience to ensure your team adopts it fast and immediately starts closing out more work.

 

2. How does work order software help small business owners?

Work order software moves your operation from chaotic reactive maintenance to measurable, profitable control. In fact, research confirms that companies using work order software can reduce material costs and downtime by up to 20 percent. It saves money in three primary ways:

  • Reducing unplanned downtime: Over 30% of unplanned downtime is simply due to a lack of the right parts or materials. By simplifying the preventive maintenance scheduling, the software helps you avoid costly emergency repairs and revenue loss.
  • Optimizing inventory: You gain real-time visibility into parts usage, allowing you to track inventory levels. This stops you from stockpiling unnecessary parts or suffering costly delays from stockouts.
  • Enhancing labor efficiency: Your technicians stop wasting time on administrative tasks, phone calls, and driving to find the right equipment. More wrench time equals more profitable work.
3. Which of the best small business work order software are free?

Of the work order software for small businesses listed in this article, Coast, MaintainX, Limble and Fiix all offer free versions of their software for users just starting out.

4. How do you set up a work order system?

Setting up a modern system is far simpler than you think. Focus on three phases:

  1. Data upload: Import your list of critical assets first.
  2. Standardization: Create standardized, repeatable templates for your most common tasks, such as a Boiler PM or a filter change.
  3. Training & adoption: Empower your team. Have technicians start using the mobile app right away for submitting and closing requests. The entire setup process for a small team should take days, not months.
5. What is the difference between work order software for small businesses versus enterprises?

The key difference is complexity. Enterprise software is designed for massive scale and usually requires a huge initial investment and dedicated IT staff. Work order software for small businesses, like Coast, is built for intuitive, user-driven customization and a mobile-first experience. It avoids the feature bloat and high implementation costs that would overwhelm a small team.

6. Do small businesses need CMMS software?

If you rely on any physical asset to generate revenue, the answer is an emphatic yes. If you are still using paper, email or spreadsheets, you are actively losing money to missed preventive maintenance, poor data quality and time spent on administrative work. A modern, scalable CMMS is the foundational tool required for any reliable, growth-focused operation.

  • Anya leibovitch

    Anya Leibovitch is a B2B SaaS content marketing specialist. A writer first and foremost, she harnesses the power of storytelling to build and strengthen relationships between companies and the clients they serve. Her expertise spans everything from cybersecurity, data analytics, health tech, MarTech, e-commerce and cloud infrastructure to manufacturing as well as testing, inspection and certification.

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