Resolution Codes Template

Standardize how your team records the way a failure was fixed. This template gives maintenance and reliability teams a reference library of resolution codes — each one naming the type of fix, the skill level it takes, how long it should take, and the steps to perform it. Technicians pick a code instead of writing free text, which is what makes repair history countable rather than just readable. It pairs with a failure code library, where the codes say why something broke and these say what was done about it.

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Riverside Ops
Resolution Codes
Failure Codes
Asset Register
Resolution Codes46 codes · 8 resolution types MRJLTKBy Resolution TypeNew code
AskSearchFilterSortGroups (8)
Part Replacement(14)
RC-101 · Replace belt
Technician
45 mins
Parts required
RC-104 · Replace filter
Basic
15 mins
Parts required
Repair(11)
RC-210 · Reseal pump
Engineer
120 mins
Parts required
Calibration(5)
RC-305 · Recalibrate sensor
Specialist
60 mins
No parts
Reset / Restart(6)
RC-701 · Power cycle drive
Basic
5 mins
No parts

How the Resolution Codes Workflow Works

Define each code once

Create a record with the Resolution Code itself, a Description of what it means, and the Resolution Steps a technician follows to carry it out.

RC-101 · Replace belt
DescriptionDrive belt worn or broken
1. Lock out drive motorResolution Steps
2. Release tensioner, remove beltResolution Steps
3. Fit new belt, set tension, test runResolution Steps

Classify the fix

Resolution Type sorts the code into Part Replacement, Repair, Calibration, Software Update, Cleaning / Preventive, Configuration Change, Reset / Restart, or Inspection Only.

Resolution Type
TypePart ReplacementRepairCalibrationSoftware UpdateReset / Restart

Set the expectation

Skill Level Required — Basic, Technician, Engineer, or Specialist — and Est. Duration (mins) tell a planner who can do the work and how long to allow, and Parts Required flags whether stock is needed.

RC-210 · Reseal pump
Skill LevelEngineer
Est. Duration120 mins
Parts RequiredYes
Failure CodeFC-44 · Seal leak

Benefits of This Resolution Codes Workflow

  • Turn repair history into data you can count

    When technicians select a code instead of typing a sentence, you can see which fixes recur, which assets consume the most repair time, and where the same failure keeps getting the same patch.

  • Give newer technicians a repeatable playbook

    Each code carries written steps and a required skill level, so the way a fix is done does not depend on who picks up the job.

  • Plan work more accurately

    Est. Duration (mins) and Parts Required on each code give schedulers a basis for how long a job should take and whether parts need pulling first.

What’s Included in This Workflow

The code record

Resolution Code, Resolution Type, Skill Level Required, Parts Required, Est. Duration (mins), Description, Resolution Steps, and links for the asset and the related failure code.

  • Resolution Type
  • Skill Level Required
  • Est. Duration (mins)
  • Related Failure Code

Eight resolution types

Part Replacement, Repair, Calibration, Software Update, Cleaning / Preventive, Configuration Change, Reset / Restart, and Inspection Only.

  • Part Replacement
  • Repair
  • Calibration
  • Software Update
  • Inspection Only

Two ways to read the library

All Resolution Codes as a list grouped by resolution type, and a By Resolution Type board, plus the code record layout itself.

  • All Resolution Codes
  • By Resolution Type

Customize the Workflow for Your Team

The resolution types and skill levels are a starting point — most teams rename them to match their own trades and crew structure before adding codes. Asset and Related Failure Code are link fields you point at your asset register and your failure code library, so a code carries its context. Coast AI can generate a first pass of codes from your existing repair notes, add fields such as safety requirements or required tooling, and build views by skill level so each crew sees the codes it owns.

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FAQs About Resolution Codes

What happens when I add this workflow to Coast?

You get one Resolution Codes workspace. Each record holds Resolution Code, Resolution Type, Skill Level Required, Parts Required, Est. Duration (mins), Description, Resolution Steps, Asset, and Related Failure Code, with an All Resolution Codes list, a By Resolution Type board, and a code record layout.

How can Coast AI help with this workflow?

Coast AI can draft codes from your existing work order notes, rewrite the steps in consistent language, add fields for tooling or safety requirements, and answer questions from your stored library — such as which resolution types need a Specialist.

How does this work with failure codes?

Failure codes record why an asset stopped working; resolution codes record what was done about it. Each resolution code has a Related Failure Code link, so once you point it at your failure code library, the two pair into a cause-and-fix record on every job.

Can I import our existing code list?

Yes. Bring in your current codes with their descriptions and steps, and map them to the fields above.

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