Restaurant Evaluation Checklist

By Warren Wu | October 13, 2020
Checklists Operations Restaurants
Waiter bringing a plate of fish to a table

Intro

A restaurant evaluation checklist is essential for maintaining cleanliness, quality, and service standards. Use this checklist to evaluate the performance of your restaurant and see what areas of your restaurant is succeeding or failing.

Restaurant Evaluation Checklist

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Check exterior of restaurant for cleanliness and damages
Check external signage to see if it's well illuminated
Check external lightning to see if it's appropriate
Is the pavement outside clean and safe to navigate?
Is the reception area clean and uncluttered?
Are carpets and floors free from stains or marks?
Are carpets and floors sweeped and vacuumed?
Are windows clean and free of smudges?
Are tables and chairs in good condition?
Are furniture, light fixtures, plants, and pictures in good condition?
Is interior lightning well illuminated?
Is glassware clean and free of smudges?
Is placeware and eating utensils clean?
Are trash bins empty?
Are sinks in the restroom dirty or soiled?
Are floors in the the restroom dirty?
Check restroom's wall and ceiling for cracks
Check toilet paper, soap, and paper towels levels
Check the cleanliness of the toilets
Check odor in restroom
Check the smell of the interior of the restaurant
Is your staff hair style well groomed and in compliance?
Is your staff wearing the correct uniform?
Is your staff hand and nails in compliance?
Are the staff trained to answer questions and take reservations?
Do the staff have knowledge to explain the menu and wine list?
Do the staff explain the special menus appropriately?
Are guest greeted and shown to tables to a consistent standard?
Are guests greeted promptly, energetically and courteously?
On initial approach to the table is the greeting prompt and courteous?
Do staff anticipate the customer's needs during the meal?
Is the offering of beverage and water refill timely and appropriate?
Is the appropriate plate and silverware distributed properly according to menu item ordered?
Does staff remove and replace plates and utensils between courses?
Are guests offered appropriate condiments?
Are plates and glass ware handled appropriately and cleared correctly?
Are staff handling food correctly?
Does staff perform duties in an unobtrusive manner?
Is the bill processed in a timely manner?
Does the waiter or someone at the door acknowledge you as you leave?
Are the menus clean and well presented?
Are healthy options offered in the menu?
Are all the ingredients used in the dishes fresh and bright?
Is the food presented correctly?
Is everything properly cooked?
Is the food served at the appropriate temperature?
Is the dish what it should be?
Are the flavors balanced?
Disclaimer

Coast and their collaborators provide this resource as a service to the public. Coast and their collaborators’ are not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within this website.

Please note that this template is provided as an example only. It does not replace your own diligence & research, including workplace, health and safety or other applicable laws. You should seek professional advice to determine if the use of this resource is appropriate or permissible in your workplace or jurisdiction.

Checklists Operations Restaurants

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