Honest Maintainly Review: Is Maintainly a Good CMMS?

Not every maintenance platform is as simple as it claims, but Maintainly leans into simplicity. It’s the kind of CMMS that doesn’t try to wow you with flashy dashboards or endless features — it just helps you get the job done. Whether you’re managing a small team or juggling dozens of locations, the goal here is straightforward: Make work orders easier, cut the chaos and stay ahead of equipment issues instead of constantly reacting to them.

For this Maintainly review, we spent time testing the software through its free trial to see where it shines, where it falls short, how it compares to Coast’s CMMS and whether it can really handle the everyday demands of a busy maintenance operation. Here’s what we found.

Why Trust Coast?

At Coast, we take our software reviews seriously. Our review methodology evaluates software across seven critical categories that help differentiate the solutions from one another. Each category receives a score from one to five, with five being the highest, and a maximum possible score of 35 points.

Maintainly Ease of Use 

Maintainly is easy to get up and running, even if you’re not a tech wizard. Setup is straightforward — you can start building out assets, work orders and locations pretty quickly without needing a big onboarding process. (Beginners who do need help can find short training videos on the website.)

Navigation feels intuitive and most features are right where you’d expect them to be. Creating work orders, assets and locations takes just a few clicks, and it doesn’t feel overwhelming like other CMMS solutions. Updating or searching for work orders is also smooth. You don’t have to dig through a maze of menus — the search bar and filters actually work well, which makes life easier when you’re juggling a bunch of projects.

Maintainly Mobile Experience 

Maintainly’s mobile app is also designed with simplicity in mind. For folks in the maintenance field who may not be especially tech-savvy, the app mimics what you see on the website, with the same clear layout and intuitive navigation. Here, you can quickly update tasks, log work or check asset info right from your phone without needing a lot of training.

The mobile interface reflects the same core information as the desktop version, so there’s consistency whether you’re at a computer or out in the field. Alerts and notifications are sent directly to the app, helping users stay updated on assignments or urgent issues. Overall, Maintainly’s mobile experience is well-suited for on-the-go teams, even those who aren’t especially comfortable with tech.

Maintainly Core Features & Functionality 

Let’s take a closer look at some of Maintainly’s core features and how they function for maintenance teams.

Work Order Management

If you’re a CMMS novice, Maintainly is one of the easier programs out there. There isn’t much of a learning curve. Instructions for creating work orders are straightforward — we were able to create ones within minutes. 

Maintainly streamlines work order management by making it easy for users to assign projects within each work order and mark them as complete when finished. The system tracks task status through completion markers, and filtering options are also available via an easy-to-use search bar at the top of the page. This enables teams to sort work orders based on their status or priority, which makes managing multiple tasks even more intuitive.

Communications within work orders are handled through comments and attachments, which means users can upload procedural documents, photos or any other relevant files to a task. That said, one thing that’s notably absent is chat or real-time messaging capabilities within the system. Another thing that we could not locate in our test run of the software was a “calendar view” of all our tasks. 

Asset Management

Maintainly also lets you create and manage assets easily, tracking downtime and parts usage all in one place. Its asset management system is created around a hierarchy that allows users to organize assets in parent-child structures. Each asset is stored with its own maintenance history, including work orders and part usage, even if it’s moved or renamed.

When adding an asset, you choose an Asset Model or create a new one, then further define it with details like serial number, value and photos. Assets can be linked to preventive maintenance schedules tied to their model, so you don’t have to manually build plans for every one.

Reporting & Analytics

Maintainly also offers a variety of reports to keep track of your maintenance work. You can run service reports that show what work was completed, how long it took, what parts were used and who did the job. The system also tracks each asset’s full maintenance history and helps you stay on top of scheduled tasks with preventive maintenance reports.

You can see inventory levels and part usage, export timesheets for payroll and create safety or inspection reports for audits. There are also cost reports to show how much you’re spending on labor and materials, plus trend reports that help spot recurring problems or equipment that’s always breaking down. 

In summary, Maintainly is an overall solid tool for managing maintenance without unnecessary complexity. 

Maintainly Adaptability & Customization 

Users cannot add or remove fields within the work order (or task) form itself — work order fields are fixed and do not support customization in terms of addition or deletion. However, in other areas, such as assets, locations and parts, Maintainly does allow users to create, add and remove fields. 

Even in the Free level, users can rename fields to better match their specific terminology or needs within these areas (for example, “Serial Number” to “Equipment ID” for assets or “Location Name” to “Warehouse Section” for parts.) This allows for clearer organization and easier identification based on how a business operates.

Maintainly Customer Support 

Maintainly offers a mix of self-service tools and direct support to help users stay on top of their maintenance management. The Help Center is searchable and packed with quick answers to common questions, making it a good first stop if you’re stuck. There’s also a Resources section that’s great for onboarding materials or internal team guides, plus full API documentation for developers who want to build custom integrations or automate workflows.

If you need direct assistance, Maintainly provides live chat support right on the website for fast responses, along with email support for more detailed questions. Between the self-serve options and real-time help, users have multiple ways to get the support they need — whether it’s troubleshooting, setup or advanced customization. However, unlike some other CMMS companies, there is no direct phone support. 

Maintainly Pricing 

Maintainly’s Free plan includes unlimited work orders, mobile access, task templates, work requests and asset QR labels — ideal for small teams or startups. Its Small Business plan is $12 per user per month and adds unlimited audit trails, work order approvals and custom fields for assets and parts. For more advanced needs, the Enterprise plan at $24 per user per month includes unlimited preventive maintenance, reports, API access and priority support.

Additionally, Maintainly offers optional add-ons: the Inventory Add-On at $7 per user per month provides spare parts management, barcoding and purchase orders, while the Timesheets Add-On at $5 per user per month supports auto-populated timesheets, overtime tracking and payroll integration.

All plans come with a 14-day free trial of the Enterprise plan, and users can upgrade or downgrade without data loss. Maintainly also offers discounts for organizations with 100-plus paid users and supports not-for-profits through its Social Impact Program.

Coast: The Better Maintainly Alternative 

Maintainly does offer customization and asset management, but it’s generally not as advanced or flexible as Coast’s. Coast provides more robust, customizable workflows, allowing you to better tailor processes to your team’s needs. Also, its mobile-first design is built specifically to keep technicians fully equipped on the go.

Ease of Use
Mobile Experience
Core Features & Functionality
Adaptability & Customization
Customer Support
Pricing
Customer Reviews

Maintainly’s CMMS allows team members to comment and share information within work orders via text, photos and PDF uploads. These comments are visible to all users with access to the work order, facilitating communication that is related to specific tasks. But what Maintainly’s CMMS doesn’t include is built-in, real-time communication between team members. Coast’s CMMS does, making it the more well-rounded pick.