Coast vs. MaintainX for Your Maintenance Software Needs

Businesses are constantly looking for ways to optimize their maintenance management operations. Many use a number of disparate software programs at one time or log work orders manually, which can ultimately lead to more errors, miscommunications and crucial time lost. 

The good news is that there are better solutions out there for making essential processes more efficient. Enter Coast and MaintainX.

Coast was founded in 2018 and is known for its excellent customization capabilities in addition to its myriad features that support internal communication, maintenance scheduling and task management organization. MaintainX was launched in 2018 as well and offers similar features but is primarily known for its user-friendly platform that offers a simple form builder for customers.

Coast vs. MaintainX at a Glance

Coast and MaintainX are two CMMS software programs designed to give maintenance teams the flexibility to streamline various types of maintenance work. Both cater to companies of all sizes, are designed for both desktop and mobile use, and offer in-app messaging for enhanced team communication.

So, how do they ultimately compare? Let’s break things down.

Asset Tracking	Supports asset tracking, repair history and parts information linked to work orders. Quick identification via QR code scanning.	Offers full asset lifecycle management. Includes QR codes for instant asset information retrieval and work order creation.
Work Order Management	Praised for quick, simple creation, assignment and completion of work orders. Excellent for real-time tracking and using checklists within the order.	Centralizes work order management. Rated highly for intuitive interface and seamless tracking capabilities.
Implementation	Generally quick and hassle-free, with a simple setup process. Users report minimal training needed out of the box with a slightly lower Implementation score on G2 than Coast.	G2 users gave Coast’s Ease of Setup an almost-perfect 99% score, indicating a straightforward onboarding process and quick implementation.
Ease of Use	Known for its clean, intuitive interface that makes adoption easy, even for tech-resistant teams. Its simplicity is a major selling point, although it ranked slightly lower than Coast in G2’s Winter 2026 CMMS Usability Index Report.	Praised for its impressive ease of use and user-friendly interface, enabling efficient management without extensive technical training. Designed for the non-tech-savvy team member.
Mobile Experience	Teams appreciate the app for creating, updating and closing work in the field with seamless cross-platform functionality.	Allows users to manage schedules, tasks and work orders from anywhere. Strong mobile accessibility for creating and completing work.
Customization & Scalability	Successful across large technician groups and multi-site operations. However, it may lack customization abilities for highly specialized workflows.	Provides the flexibility to tailor the app, including workflows, to your specific operational requirements. Users can customize various asset lifecycle workflows.
Customer Support	Consistently noted for responsive and helpful customer support, including quick responses for urgent tickets for premium users.	G2 users rate Coast's Quality of Support at 97%, suggesting responsive and helpful service. Users commend the support team for actively implementing feedback.

When compared side-by-side, both products excel in asset tracking and work order management with mobile-first designs that make it easy for technicians in the field. However, Coast offers an advantage for companies that prioritize customizable workflows and full asset lifecycle management, providing everything MaintainX offers with additional benefits.

Coast Offers Best-in-Class Customization

Customization empowers users to optimize their workflows, adapt to changing circumstances and ultimately achieve better results with a software or app. This flexibility is increasingly important in today’s dynamic business environment. Coast allows users to easily tailor the software for their specific needs and processes. Think renaming fields in work orders, creating workflows to ensure asset safety checks or automating parts replacement processes. The result? Quicker user adoption because your internal workflows stay the same. 

One way users can customize Coast is by tailoring individual dashboards for a specific filtered view. For instance, you can create a dashboard that includes all the completed preventive maintenance (PM) tasks, filtered by the most recent completion date. In comparison, MaintainX shows a default view of the completed work orders and PMs assigned to that asset. With more unique dashboards that provide real-time insights tailored to your business, it becomes easier to take action and reduce labor and maintenance costs.

Users can also tailor automated emails easily in Coast. You can create an automation that sends an email whenever work orders or PM tasks have been overdue for two days, four days or any allotted amount of time. Similarly, MaintainX offers a setting for overdue work orders, but there’s no way to customize the number of days they’re overdue like in Coast. 

Ultimately, when selecting an optimal workflow app, customization is crucial for enhanced operations. A software that cannot be tailored to fit the needs of a business is likely not providing optimal value. Note that customization doesn’t take away from Coast’s ease of use either. In fact, Coast earned the No. 1 spot for implementation and No. 2 spot for usability in G2’s Winter 2026 CMMS reports, surpassing MaintainX in both.

MaintainX Launched an AI CoPilot

In early 2025, MaintainX launched its AI CoPilot, which makes it easy for teams to search equipment manuals and work order history to be more productive. Simply upload the documents or standard operating procedures (SOPs) into MaintainX. From there, anyone can ask the CoPilot a question to get a ChatGPT-like answer without having to scan through the entire document.

While Coast also uses AI to help customers create sub forms in seconds, it has yet to launch this extensive of an AI-powered tool. 

Both Streamline Work Order Management

Work order management is an important part of managing a business. It is essential to know where a piece of equipment stands in the work order process as well as when it should be checked next for optimal functionality. 

Both Coast and MaintainX offer several work order management features, including checklist creation and signature captures. Coast’s work orders are easier to customize, while MaintainX offers pre-filled templates. Both make it easy for users to attach and share photos within a work order and offer real-time messaging.

One important differentiating factor is that Coast offers a built-in downtime tracker that automatically tracks how long a piece of equipment is down. This is especially helpful for reporting purposes when tracking key performance indicators like mean time to repair.

Both Offer QR Codes for Easy Asset Management

Coast and MaintainX both offer QR code accessibility for simplified work order submission and sharing. Employees can pull up a Coast card associated with an asset or part by scanning a QR code. Vendors or repair technicians servicing the company can easily submit work orders using Coast’s External Work Order template, which can be posted as a QR code or through a link on the business’ website. 

Similarly, MaintainX allows users to create QR codes, attach them to equipment, scan them using a mobile device, upload data and integrate within the CMMS. For best QR code practices, users should do the following:

• Proper placement of QR codes: Place codes in high-visibility areas for easy access.
• Regular QR code maintenance: Inspect and clean codes regularly to keep them readable, and replace if damaged or worn.
• QR code integration: Integrate codes into a preventive maintenance program to ensure maintenance activities are scheduled and completed on time.
• Maintenance team training: Provide training for the proper use of codes and how to access asset information or schedule maintenance activities.
• Regular auditing of QR codes: Code auditing can help with identifying issues such as unreadable codes or outdated information. This step also helps to identify equipment without a code or with an incorrect code attached.

Overall, QR code technology significantly improves the efficiency and effectiveness of maintenance activities, reducing costs and improving asset reliability.

Both Offer Similar Pricing

Coast and MaintainX offer similar pricing for access to their dozens of impressive features. Both platforms offer three different tiers to cater to the unique needs of every company.

Coast

• Free Plan: Includes real-time messaging, unlimited work orders and seven-day history
• Starter Plan: $20 per user/month
• Pro Plan: $49 per user/month
• Enterprise: Contact for pricing

MaintainX

• Basic Plan: Free
• Essential Plan: $20 per user/month
• Premium Plan: $65 per user/month
• Enterprise: Contact for pricing

Do Coast or MaintainX Make Sense for You? 

Coast and MaintainX offer a lot of the same work order management, asset tracking and maintenance scheduling capabilities — but Coast takes it a step further by allowing users to create additional customizable workflows. Customers appreciate how they can mold the software to their needs, ensuring success for on-the-go teams.

With an emphasis on streamlining communications, improving efficiency, making important documents and files more accessible, increasing productivity and boosting employee engagement, Coast aims to make maintenance operations more seamless than ever for small companies and large corporations alike. Its user-friendly UI and simplified onboarding process make it a great choice for businesses that want to improve operations without having to sacrifice unnecessary time to adapt to a learning curve.

Try Coast now to streamline your maintenance management needs!