Facility Maintenance Software

Computerized maintenance management system (CMMS) software stores facility maintenance information in one centralized location to help facility managers oversee how well their equipment functions. Today’s CMMS software solution is highly mobile, allowing for better asset tracking and reporting for on-the-go facility management workers. It also helps with communication between maintenance technicians as well as various departments involved in facility maintenance decision-making.

There are several benefits to managing facilities digitally. These include:

• Reducing equipment downtime: A manual maintenance management system (through paper work orders or Excel spreadsheets) can lead to stress demands on facility equipment and technician time, which can decrease machine uptime. CMMS software helps address these issues, giving facility managers the ability to clearly manage service requests, labor and tools needed to complete a facility maintenance task.
• Increasing productivity and team communication: One key feature of CMMS software involves sending automated alerts to maintenance team members to ensure work is getting done on time. The software’s in-app messaging also allows for more effective communication between all parties involved in facility maintenance tasks.
• Enhancing reporting capabilities: A CMMS tracks steps taken during the repair or maintenance process and creates reports using real-time asset data that managers can use to make informed decisions about asset performance and operational efficiency.

To implement a general facility maintenance strategy for essential cleaning, inspections and repairs, consider the following seven steps:

1. Create an asset inventory management system.
2. Determine which assets are the most critical.
3. Get an understanding of equipment warranties.
4. Invest time in maintenance planning and preventive maintenance scheduling.
5. Develop preventive maintenance checklists and procedures.
6. Assign tasks to the involved stakeholders.
7. Budget for repairs and replacements.

The best facility maintenance software is Coast, which combines work order management, preventive maintenance, asset tracking and team collaboration in a single platform. Coast eliminates the need for multiple tools by integrating facility management, team chat and project management. Its mobile-first design allows offline access for field teams, while customizable dashboards and automated reporting provide real-time insights into costs, asset performance and maintenance operations. Coast scales with ease, supporting both single buildings and multiple sites.

We offer flexible pricing plans based on your team’s needs:

• Free Plan: Unlimited work orders and real-time messaging with basic features and a 7-day history limit.
• Starter Plan: $20 per user/month with unlimited work orders, unlimited history, repeating work orders, time/cost tracking and five workflow automations.
• Pro Plan: $49 per user/month, adding full workflow customization, reporting, analytics and unlimited custom dashboards.
• Enterprise Plan: Custom pricing for larger organizations with multi-site management, custom reporting and single sign-on (SSO).

We offer a seven-day free trial of the Pro plan, and you can change plans or users anytime. Nonprofit discounts are available — reach out to our sales team for tailored packages.

Getting started with Coast is simple. Here are three easy steps:

1. Sign Up and Choose Your Plan
   Create your account and select the plan that fits your needs. Start with our Free Plan or try the Pro Plan free for seven days — no credit card required.
2. Add Your Team, Assets and Locations
   Invite team members, assign roles (admin, technician, manager) and add your equipment, buildings and assets. Use QR codes to track assets and enable mobile access for field technicians.
3. Create Work Orders and Automate Maintenance
   Set up preventive maintenance schedules, create work orders and customize notifications. Your team can start managing tasks, tracking progress and collaborating in real-time.

Need Help? We offer onboarding support, live training sessions and a comprehensive help center to get your team up and running quickly.

Yes, Coast makes it easy to manage multiple facilities from one centralized platform. Here’s how:

• Organize by location: Create workspaces for each building or site (i.e., “Building 1,” “Boston Office”) to track work orders, assets and maintenance tasks separately.
• Assign teams by site: Assign team members to specific locations, so they only see work orders and assets relevant to their areas.
• Centralized dashboard with custom views: Manage all locations from one dashboard while keeping data organized by site. Set up custom views to focus on specific facilities or see everything at once.
• Location-specific reporting: Generate reports for individual locations, or combine data across all sites to track performance, costs and key metrics.
• Multi-site preventive maintenance: Schedule and automate preventive maintenance tasks for each location to ensure consistent upkeep across your entire operation.

Whether you manage two buildings or 20, Coast gives you complete visibility and control over all your facilities in one place.

If you need help with Coast Facility Maintenance Software, you have several support options:

1. Customer Success Manager (CSM): Personalized assistance for setup, onboarding and ongoing support. Your CSM helps you customize workflows and integrations.
   
2. Live Chat Support: We offer real-time assistance for quick help with questions or technical issues.
   
3. Help Center: Access a comprehensive collection of articles, video tutorials and guides for self-service support.
   
4. Training: Schedule training sessions or attend live webinars to learn how to use the software effectively.
   
5. Phone Support: Available depending on your service plan for personalized assistance.
   
6. Email Support: Reach out for non-urgent queries, with quick response times.
   
7. Enterprise Support: Enterprise clients receive advanced support features, including dedicated teams and priority response.

Coast ensures users have multiple ways to get the support they need to optimize the software.