Customer Success Manager

About Coast

Coast is a mobile-first maintenance and work order platform built specifically for the deskless workforce. Available on Android, iOS and web, our software is designed for teams on the move — making it easy to stay connected and on top of daily operations, no matter where work happens.

By combining real-time chat with customizable maintenance workflows, Coast helps teams streamline communication, coordinate tasks and get more work done with less friction.

While Coast is flexible enough to support a wide variety of operational needs, our current focus is on solving critical maintenance challenges for organizations that rely on speed, clarity, and accountability.

Role

As a Customer Success Manager, you’ll be the main point of contact for our enterprise customers. Your responsibility is to manage relationships across both new and existing accounts, ensuring customers adopt and expand Coast across their entire organization.

This position is fully remote and preference will be given to candidates who are able to work during standard U.S. business hours. Please note that we do not currently support work visa sponsorship. If you’re located in the Bay Area, we also have a San Francisco office available for in-person collaboration and team events.

What you’ll be doing:

• Building and maintaining strong relationships with key stakeholders at every level.
• Driving adoption by helping customers unlock the different workflows Coast can support.
• Acting as a trusted advisor who understands each customer’s business needs and maps them to Coast’s capabilities.
• Leveraging your strong knowledge of the industry to design workflows in Coast that solve customer problems.
• Ensuring long-term customer health through proactive engagement, retention strategies and advocacy.
• Being flexible to travel to customer sites as needed for training, onboarding or strategy sessions.
• Taking feedback from customers and translating it into clear context for Product and Engineering, explaining not just what they asked for but the why behind it.
  

Because Coast is highly adaptable and can power multiple workflows, you’ll need to quickly learn how customers operate, identify opportunities where Coast can add value, and guide them in scaling adoption.

Requirements

• 5+ years of experience in Consulting or Customer Success in a customer-facing role.
• Strong presentation, verbal and written communication skills with the ability to command credibility with senior executives.
• Ability to understand technical questions and map them back to product capabilities in a clear, business-friendly way.
• A natural teacher’s mindset — able to guide users through software workflows with patience and clarity.
• Strong relationship-building skills with a customer-first mindset.
• Highly organized and proactive in managing multiple accounts and priorities.
• Experience navigating complex work processes, tight timelines and changing teams.
• Demonstrate success in managing complex customer relationships, driving customer retention and expansion.
• Comfortable learning new software (for design, data management and internal tools).

What we can offer you:

Team: We are a tight knit and very strong core team of 30 people. We are a highly customer-focused, honest, skilled, direct, solution-oriented, creative, ambitious and fun crew. Previously we’ve worked at big companies like Adobe, Amazon, Meta and Microsoft and at both early- and late-stage startups like about.me, HotelTonight, UpKeep, Latch and Fitbit. We solve tough customer problems together and continually help one another level up.

Compensation: Competitive base salary and equity, health insurance (medical, dental, vision) and a 401(k) plan with employer matching.

Product: The market we are going after is massive and way underserved. Our customers love the product and use it for hours every day. What you will be building will directly impact their everyday life. We use Coast as our central nervous system just like our customers!