Largo Facility Management Improves Response Time for Its Clients

Background

Scott Mairs has worn many hats over the span of his 30-year facility management career. He started out overseeing facilities for the Town of Oakville and later advanced to overseeing the YMCA-YWCA facility portfolio in Ottawa followed by managing recreation and facilities for the City of Hamilton and the Municipality of Middlesex Centre.

With his expertise and knowledge in the facility management space, Scott founded Largo Facility Management in 2017 to help manage the facilities for both public and private organizations. Largo specializes in streaming work order maintenance processes, as well as providing services in asset and energy management, and project management. Their goal is to meet their client’s metrics and efficiently complete projects and work orders in a timely manner.

Needing a More Comprehensive System

Prior to Coast, Largo was using a work order software that didn’t fully meet their client’s needs. They needed a more robust system to easily manage work orders and assets across multiple sites in one place. Scott recognized that were multiple maintenance solutions out there but decided to go with Coast based on high recommendations from colleagues in the industry.

“What we liked about Coast, it came on a high recommendation from our US counterparts.”

Scott Mairs – Vice President, Largo Facility Management

Ease-of-Use Makes Getting Set-Up Simple

Scott has previously implemented maintenance software systems that took months to set up due to the complexity of such systems. However, the team found Coast to be easy to use with an intuitive user interface,  leading to a streamlined setup process that only took a few days.

“We launched Coast at the same time we went into an agreement with a new client. We were able to tie it in and onboard the client very quickly. Other software applications took much longer to get up and running. We implemented Coast out of the box in a few days.”

Scott is also very pleased with the support provided from the Coast’s customer support team.

“Support has been awesome. It’s been fantastic, I can’t get that with other providers.”

Customizing Coast to Each Client

“It’s super cool that we can customize the work order request form depending on the client,” Scott said. They were used to having one standard form in the previous software.

With Coast, they can have a simple work request form for one client whose team is less tech savvy and a more detailed work request form for another client.

“I like the ease where we can bounce back and forth with that customization.”

Data-Based Performance

With Coast, Largo can tie assets and locations into each work order, which allows them to maintain a more detailed repository for each of their clients. The company is able to pull analytics and reports with information from its daily work orders to help their clients understand what their facility portfolio is all about – what it looks like, what it costs, and what metrics and analytics they should be looking at.

“A good example of that is one of our new clients wanting to see how many tickets they’ve been getting and what their response time looks like,” Scott said. With Coast’s reporting, we can present a clear overview of the work orders completed in the past six months, including their response times. The data shared by the Largo team shows its clients where they’ve been spending the most time and money on, enabling them to make better-informed decisions during budget planning.

Future Plans

“Coast has met our needs right away,” Scott said. However, there are many more features that we haven’t explored yet such as cost tracking, asset downtime, and checklists. In the very near future, Scott is planning to make full use of the system to provide more analytics and metrics to their clients.