Honest WorkTrek Review: Is WorkTrek a Good CMMS?

WorkTrek is a modern computerized maintenance management system (CMMS) designed to streamline maintenance operations by organizing work orders, tracking assets and enabling preventive maintenance — all from one cloud-based dashboard. It stands out for its clean, intuitive interface and strong scheduling tools. Plus, its mobile app mirrors the desktop experience, which frontline maintenance teams will appreciate.

For this WorkTrek review, we combined hands-on testing, detailed feature analysis and real user feedback from platforms like G2 and Capterra to come up with our findings that reflect real-world user experience. Overall, WorkTrek is a capable, budget-friendly CMMS for small to mid-sized teams looking to move away from paper or spreadsheets. But it may lack the depth and proven track record of more established platforms. Read our insights to determine if this CMMS solution is right for your organization.

Why Trust Coast?

At Coast, we take our software reviews seriously. Our review methodology evaluates software across seven critical categories that help differentiate the solutions from one another. Each category receives a score from one to five, with five being the highest, and a maximum possible score of 35 points.

WorkTrek Ease of Use

WorkTrek is relatively straightforward to set up, especially for small to mid-sized teams. The onboarding process is guided and doesn’t require advanced technical knowledge, meaning most organizations can get started without dedicated IT support. The interface is modern, clean and intuitive, with a dashboard that presents key information upfront. Navigation is simple — most users will find the menus logically arranged, making it easy to jump between assets, work orders and reports.

Features are generally easy to discover, aided by labeled tabs and straightforward workflows. Creating items like work orders, assets and locations is quick, with clear input fields and dropdown menus to streamline data entry. Updating a work order is similarly painless — just a few clicks to change status, add notes or attach files. Searching for work orders is efficient, with a responsive search bar and basic filters that allow users to locate records quickly. 

While more advanced search filters could enhance functionality for larger organizations, WorkTrek’s current system works well for most everyday maintenance operations. Overall, it balances simplicity with enough capability to meet core CMMS needs without overwhelming the user.

WorkTrek Mobile Experience

WorkTrek offers a mobile app, which is an important feature for teams in the field. For those users who are not highly tech savvy, the app’s clean layout and straightforward menu structure help reduce the learning curve. We found that the navigation to be relatively simple — main functions like viewing work orders, checking asset details and logging updates are clearly labeled and accessible from the home screen. Updating tasks in the app is a matter of tapping into the work order, editing fields and saving — no hidden menus or complicated steps.

While the mobile app and desktop interface share the same core information, the layouts differ slightly to fit smaller screens. This means there may be a brief adjustment period for users switching between the two. Alerts and notifications appear as push notifications on the phone, helping technicians stay on top of urgent tasks without constantly checking the app. 

Overall, while it’s not the most feature-rich or customizable mobile experience in the CMMS space, WorkTrek’s mobile app is user-friendly enough for less tech-savvy workers to use effectively after a short introduction. The focus on clear labeling and minimal clutter makes it a good fit for maintenance teams on the go.

WorkTrek Core Features & Functionality 

Let’s take a closer look at some of WorkTrek’s core features and how they function for users.

Work Order Management

WorkTrek makes it easy to assign a work order by selecting a team member from a dropdown menu and adding priority, due date and instructions. Tracking status is straightforward — the main dashboard shows open, in-progress and completed tasks at a glance, including a map option. Filter options are intuitive; for example, you can quickly display only “High Priority” or “Overdue” work orders by selecting checkboxes in the filter menu.

Preventive Maintenance

Scheduling preventive maintenance in WorkTrek involves selecting the asset, defining the frequency and choosing a start date. The calendar view is a highlight — it visually maps out upcoming tasks, making it easy to spot potential overlaps or heavy workload days. Adjusting a schedule is as simple as dragging and dropping the task to a new date.

Asset Management & Tracking

Creating a new asset takes just a few fields — name, location, category and any serial or model numbers. Downtime tracking is built in, so you can log when an asset goes offline and see the cumulative downtime in its profile.

Communications Within Work Orders

Within a work order, you can leave comments for other team members, attach images and upload documents like repair manuals or procedural checklists. While there’s no real-time chat, the threaded comment history keeps all communication in one place.

Reporting & Analytics

The free version includes a basic work order completion report, showing counts and percentages of tasks completed on time. The layout is clean, and filters allow you to drill down by technician or date range without advanced report-building skills.

Unique Features to WorkTrek

One standout is its simple “Daily Summary” filter, which lets you see all work orders completed today in just two clicks. For supervisors, this offers a quick pulse check without digging through multiple menus — an efficient way to wrap up the day.

WorkTrek Adaptability & Customization

WorkTrek offers a degree of customization, but it’s not as extensive as some higher-end CMMS platforms. In the work order form, you can add or remove certain fields — mainly optional ones like “Priority” or “Due Date” — but you can’t fully redesign the form or create complex conditional fields. Other areas, such as assets, locations and parts, feature limited customizations that only allow users to add basic descriptive fields rather than fully custom field types.

Automations are not a core strength; you can set up recurring preventive maintenance schedules and receive basic status notifications, but advanced trigger-based workflows (i.e., “if downtime exceeds X hours, alert manager”) aren’t natively available. Renaming fields is possible in a few cases, like changing “Work Order Name” to “Job Title,” but it’s not universally supported across all modules.

View customization is better. Users can create and save filtered lists, such as “All high-priority work orders due this week,” or “Assets in Building A.” However, these views are based on existing fields and filters, so flexibility depends on the data available in the system. 

Overall, WorkTrek gives you some useful customization tools but may feel limited if your workflows require heavy automation or deep field-level control.

WorkTrek Customer Support 

WorkTrek provides customer support primarily through email and an in-app chat widget. Phone support is not prominently advertised, which may be a consideration for teams that prefer direct verbal assistance. We found that response times via chat are generally prompt during business hours — often within one to two hours — while email replies may take up to a business day.

The help center features searchable articles, step-by-step guides and screenshots covering most core functions like creating work orders, scheduling preventive maintenance and managing assets. However, it’s not as deep as the knowledge bases of more established CMMS providers, and some advanced features lack thorough documentation.

In online reviews, users tend to rate WorkTrek’s support positively, noting that staff are friendly, knowledgeable and willing to walk through issues in plain language. Several reviewers mention quick resolution for setup questions or small troubleshooting issues. But they also wish for more in-depth support resources — both human and self-service — to match the needs of larger, more complex organizations. 

In short, WorkTrek’s customer service is responsive and personable, especially for smaller teams, but scaling support depth may be an area for future improvement.

WorkTrek Pricing

WorkTrek’s pricing is positioned on the affordable end of the CMMS market, making it appealing to small and mid-sized maintenance teams looking for essential features without the high subscription costs of more established platforms. Even at the entry level, WorkTrek includes core tools like work order management, preventive maintenance scheduling and asset tracking — features that often cost significantly more with competitors like UpKeep, Fiix or eMaint.

This competitive pricing does come with trade-offs, though. WorkTrek doesn’t yet match higher-priced solutions in advanced automation, deep customization or broad third-party integrations. Still, for many budget-conscious organizations, the value of getting an easy-to-use, cloud-based system at a fraction of the cost outweighs these limitations. Transparent, public pricing also makes budgeting simpler, without requiring lengthy sales calls. Overall, WorkTrek offers a strong cost-to-feature ratio for teams that prioritize simplicity, essential functionality and affordability over every advanced feature on the market.

Coast: The Better WorkTrek Alternative 

Coast generally outperforms WorkTrek in ease of use, mobile experience and breadth of proven customer adoption. Yes, WorkTrek offers simplicity and affordability, but the intuitiveness of Coast’s interface allows teams — especially less tech-savvy users — to get started with little to no training. Its mobile app mirrors the desktop experience almost perfectly, making it seamless for technicians to update tasks in real time without missing key functionality. 

Ease of Use
Mobile Experience
Core Features & Functionality
Adaptability & Customization
Customer Support
Pricing
Current Reviews

Coast also has a longer track record and a larger base of positive, verifiable reviews, which suggests greater reliability in fast-paced, real-world maintenance environments. Additionally, Coast offers stronger in-app communication tools, better customization for workflows and more responsive support, giving teams a smoother, more connected day-to-day operation than WorkTrek.