Honest Eagle CMMS Review: Is Eagle CMMS a Good Software?

If you’ve ever been in charge of tracking your company’s equipment, buildings and any other physical assets, you know how quickly things can get overwhelming. What needs fixing? What’s due for maintenance? Do you have the right parts on hand? 

That’s where Eagle CMMS steps in. It’s a smart maintenance management system that helps you stay on top of it all — even from your phone. Originally developed for industrial environments, it offers robust functionality that supports everything from preventive maintenance to inventory control. It’s especially strong in asset tracking and compliance-heavy industries, making it a trusted choice for manufacturing and facility operations. However, compared to newer, mobile-first platforms, Eagle CMMS can feel dated and less flexible for today’s fast-paced teams that demand real-time updates and intuitive design.

In this Eagle CMMS review, we combined customer interviews and insights from top review platforms like G2, Capterra and Software Advice. While Eagle CMMS does offer a 14-day free trial, we found that access is gated — you must first speak with a sales representative before testing the platform. For users hoping to explore independently, the need for a sales conversation may slow the discovery process. Let’s take a closer look at how Eagle CMMS compares to other maintenance management solutions.

Why Trust Coast?

At Coast, we take our software reviews seriously. Our review methodology evaluates software across seven critical categories that help differentiate the solutions from one another. Each category receives a score from one to five, with five being the highest, and a maximum possible score of 35 points.

Eagle CMMS Ease of Use

Setting up Eagle CMMS is relatively straightforward, especially for teams with dedicated IT or maintenance management experience. The onboarding process includes initial training and support, but the system can feel complex for first-time users due to its more traditional interface. Unlike modern CMMS platforms with drag-and-drop functionality or guided workflows, Eagle relies more on menu-driven navigation, which may require a learning curve.

The interface, while functional, isn’t modern by today’s standards. It’s more utilitarian than intuitive, and users often report that finding specific features takes time unless you’re already familiar with the layout. Creating items like work orders, assets and locations is manageable but not seamless — it typically involves multiple screens and input fields. Updating or closing a work order requires several steps and small details can be easy to miss without clear prompts. Searching for existing work orders is possible using filters and date ranges, but the experience is slower and less flexible than mobile-first tools. 

Overall, Eagle CMMS is feature-rich but favors experienced users and traditional setups over streamlined simplicity. For teams prioritizing ease of use and speed, particularly in the field, a more modern solution might be a better fit.

Eagle CMMS Mobile Experience

Eagle CMMS does offer a mobile app, but based on user reviews and industry feedback, it’s not the most intuitive option — especially for older maintenance professionals who may not be as tech-savvy. The mobile interface has limited functionality compared to the desktop version, and it doesn’t always present information in a clear or consistent way. Some users note that screens feel cluttered or that too many steps are required to complete basic tasks like updating a work order or adding notes in the field.

For someone used to paper logs or older systems, navigating the app can feel overwhelming rather than helpful. Unlike newer mobile-first platforms that prioritize clean design and one-click actions, Eagle’s mobile experience still leans on older software structures, which can frustrate users trying to access critical info quickly. Alerts and notifications are available, but reviews suggest they aren’t always real-time or clearly prioritized within the app.

While tech-savvy users may manage with some patience, those less comfortable with digital tools could face a steep learning curve. If mobile usability is a priority — especially for field technicians — there are more modern, user-friendly options on the market that are designed with simplicity and real-time responsiveness in mind.

Core Features & Functionality

Let’s take a closer look at some of Eagle CMMS’s core features and how they function for maintenance teams.

Work Order Management 

Eagle CMMS excels in streamlining work order management through a functional, though somewhat dated, interface. Assigning, updating and tracking work orders is straightforward, with color-coded status indicators and useful filters for priority, due dates and task progress. However, creating new work orders is less seamless than in newer platforms — users must first save the record before gaining access to customization features like adding fields or attachments. This extra step creates friction, particularly for technicians working in the field. 

The system also lacks drag-and-drop simplicity or real-time chat found in more modern CMMS tools. The dashboard provides clear breakdowns of open, overdue and completed tasks, but relies heavily on list views and tabular layouts rather than interactive, visual formats. Unlike tools that offer card-based, mobile-optimized dashboards with inline editing, Eagle’s dashboard prioritizes structure over style. Still, it offers robust filtering by location, technician, asset and status, making it a dependable choice for industrial teams who value clarity and control.

Preventive Maintenance 

Scheduling preventive maintenance in Eagle CMMS is both visual and functional, with customization options that stand out from some competitors. Its clean, color-coded calendar view lets teams see scheduled tasks by day, week or month, helping to spot conflicts and manage resources effectively — though it lacks the drag-and-drop ease of platforms like Coast or Fiix. 

Users can set recurring tasks based on time, usage or event triggers, and unlike more rigid systems, Eagle supports flexible intervals like every three weeks or 90 days. Automated email alerts notify technicians and supervisors when tasks are upcoming, assigned or overdue, though these alerts appear mainly via email or dashboard notifications rather than mobile push notifications. While not as real-time or mobile-optimized as some newer apps, Eagle CMMS delivers strong, configurable scheduling tools that are dependable for teams handling complex, varied maintenance routines.

Asset Management

Eagle CMMS offers a thorough asset creation process with fields for location, manufacturer, serial number, category and custom tags, helping teams build a detailed fixed asset register. Assets can be linked to preventive maintenance tasks, tracked across locations and monitored for performance over time. A key differentiator is Eagle’s built-in downtime tracking, which starts automatically when an asset is marked “out of service” or when a related failure-status work order is opened. The system logs timestamps and calculates total downtime until the asset is restored, offering detailed reports on frequency, average duration and related work orders. 

While the software lacks real-time visual countdowns like some newer platforms, Eagle delivers reliable, data-rich reporting that feeds directly into asset performance histories. Its interface favors tabular data over dashboards, making it less visual but more structured — an advantage for industrial teams focused on accuracy and long-term planning. Overall, Eagle CMMS provides dependable, structured asset tracking with strong downtime insights.

Communications Within Work Orders

Each work order in Eagle CMMS supports direct communication through comment threads, making it easy for technicians and supervisors to exchange updates or clarifications. Users can also attach procedural documents, manuals or images, ensuring the work is completed correctly. While the platform doesn’t have real-time chat, the threaded comments are timestamped and archived for traceability.

Reporting & Analytics 

Eagle CMMS includes basic reporting capabilities even in its free version. The work order completion report is available and fairly user-friendly, offering key metrics like average time to close, open versus closed work orders and overdue tasks. Reports can be exported in multiple formats for broader analysis.

Unique Features to Eagle CMMS  

One standout feature of Eagle CMMS is its Failure Code Library, which standardizes how teams identify and document the root causes of equipment failures. Rather than relying on freeform technician notes, users select from predefined failure codes, problem types and remedy actions when closing work orders — ensuring consistency across the organization. This structured approach makes it easier to analyze patterns and spot recurring issues, such as repeated “bearing failures” or “electrical shorts,” allowing managers to take proactive steps like retraining staff or adjusting PM schedules. 

Unlike platforms that depend solely on user notes or lack formal coding systems, Eagle provides a data-driven framework for root cause analysis. These standardized codes integrate directly into reporting tools, enabling more accurate trend tracking and smarter maintenance planning. It’s a practical feature that supports continuous improvement and long-term asset reliability.

Eagle CMMS Adaptability & Customization 

We found that Eagle CMMS allows basic customization of forms and views, though deeper tailoring typically requires that users shell out for the Professional tier. Reviews show that you can add or remove fields on the work order form via the “Custom Field” feature once a record is saved, with an Add Field button allowing layout adjustments. You can also configure the Guest Services request form — choosing which fields display and are required. However, drag-and-drop reordering or flexible renaming isn’t as advanced as in the enterprise tools.

Similar customization extends to assets, locations and parts using Add Field options. Admins can choose which fields display or are disabled and rename field labels in system settings — though these are global changes, not tailored per view or user group. Eagle CMMS also supports basic automations like generating PMs from templates or sending email alerts based on status changes. While helpful, it lacks a full “if-this-then-that” automation engine. 

Users can save filtered views in the software’s List View (by status, date, staff, etc.) and multi‑assign or export from there. While not drag-and-drop customizable, these sortable columns allow teams to build personalized dashboards.

Overall, Eagle CMMS enables form field customization, basic automation, renaming and view creation — solid for standard workflows, but limited for advanced customization.

Eagle CMMS Customer Support 

Eagle CMMS offers email, phone and chat support, plus a help desk portal, robust knowledge base, FAQ section and documentation library. Its support team is described as “highly trained,” ready to respond “swiftly and completely” via email or phone.

User reviews praise their responsiveness. One writes, “New features are constantly added and … always up to date,” noting Eagle CMMS is “quickly responsive to requests for help.” Verified reviewers describe support as “phenomenal” when comparing phone and live-chat options, with one specifically stating live chat was “very helpful” in guiding setup.

The Help Center is extensive: It includes a searchable knowledge base, help-desk portal, FAQs, documentation, videos, training webinars and even forum access. However, a few users find the help docs lacking “expansive or detailed” guidance for certain tasks, like copying asset information or scheduling PMs. Overall, Eagle CMMS provides multiple, responsive support channels and a detailed help center. While most users appreciate the timely, helpful support, a few note that technical documentation could be more comprehensive.

Eagle CMMS Pricing

Eagle CMMS is recognized for its budget-friendly, subscription-style pricing, particularly suitable for small to mid-sized teams. According to research, it starts with a $0 setup fee, includes unlimited users and offers a seven-day free trial, though exact per-user pricing requires contacting the vendor. Users often describe it as “cost-effective” and well-suited for teams moving from manual systems.

Reviewers note that Eagle CMMS’s pricing is especially advantageous for smaller organizations, often described as more affordable than competitors like Fiix or eMaint whose plans begin at $45 to $69 per user per month. While larger CMMS solutions offer more customization and advanced analytics, Eagle CMMS remains a standout value choice for cost-conscious users needing core CMMS functionality without the higher price.

Coast: The Better Eagle CMMS Alternative 

Coast outperforms Eagle CMMS in several key areas, particularly when it comes to usability and real-time team collaboration. While Eagle CMMS does well across categories like core functionality and customer support, it lags in ease of use and mobile experience. This suggests a steeper learning curve and less intuitive interface — especially important for maintenance teams that rely heavily on mobile access and quick adoption.

In contrast, Coast is purpose-built for today’s mobile workforce, with a modern, chat-style interface that mirrors the usability of messaging apps. Its ease of use and mobile-first design are widely praised in user reviews, making it more accessible for field techs and teams with limited tech experience.

Where Eagle offers robust features, Coast delivers faster onboarding, real-time messaging within work orders and flexible automation without the complexity. Coast also excels at adaptability, allowing teams to customize workflows with minimal setup.

Ultimately, while Eagle CMMS remains a solid choice for industrial environments, Coast is better suited for teams who prioritize simplicity, speed and seamless team communication — making it the more agile, user-friendly option for modern maintenance operations.

Ease of Use
Mobile Experience
Core Features & Functionality
Adaptability & Customization
Customer Support
Pricing
Current Reviews